We have outsourced all of the billing & payments to Stripe - which is excellent, because they do an amazing job with data security and payment processing. However, they do not do a good job of informing us, or you, on exactly what is missing from your account.
Step 1: Return to the Billing & Payments page Step 2: Click either "Setup your Connect account" or "Replace" your bank account
Step 3: You should then see the following "Personal Details" section. The reason this typically happens is that Stripe needs you to re-verify your driver's license, or to add a full social security number. Once that is corrected, the Stripe account should refresh appropriately and you will be 100% complete with the onboarding process.
Tyler Flagg
Team•
Sep 14, 2025
Thanks Donald - yes, a few other people had similar issues with Stripe. I have a meeting scheduled with Stripe tomorrow and will report back. Typically this happens because Stripe needs some sort of information validated, but unfortunately it’s nothing we can control.
I will advise when I get a good answer. Thanks for the message
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Tyler Flagg
Sep 17, 2025
Resolution:
We have outsourced all of the billing & payments to Stripe - which is excellent, because they do an amazing job with data security and payment processing. However, they do not do a good job of informing us, or you, on exactly what is missing from your account.
Step 1: Return to the Billing & Payments page
Step 2: Click either "Setup your Connect account" or "Replace" your bank account
Step 3: You should then see the following "Personal Details" section. The reason this typically happens is that Stripe needs you to re-verify your driver's license, or to add a full social security number. Once that is corrected, the Stripe account should refresh appropriately and you will be 100% complete with the onboarding process.
Tyler Flagg
Sep 14, 2025
Thanks Donald - yes, a few other people had similar issues with Stripe. I have a meeting scheduled with Stripe tomorrow and will report back. Typically this happens because Stripe needs some sort of information validated, but unfortunately it’s nothing we can control.
I will advise when I get a good answer. Thanks for the message